Lexmark Cloud
Lexmark Cloud Services
Simplify infrastructure, streamline fleet management and enhance productivity for users and IT.
Lexmark Cloud Services
All Systems Operational

Data Centers




Operational

Cloud Print Management (CPM)




Operational

Cloud Fleet Management (CFM)




Operational

Log in & Authentication




Operational

Solutions




Operational

Analytics




Operational

Entitlements




Operational

1

Upcoming Maintenances

4

Incidents Last 30 Days

23

Maintenances Last 365 Days

Scheduled Maintenance

Lexmark Planned Maintenance affecting the US and EU Data Centers – No Administrative or End User Action is RequiredPlanned Maintenance

Schedule

November 9, 2025 13:00 - 15:00 UTC

Components

Data Centers

Locations and Services

United States, Europe

Description

On 9 November 2025, beginning at 13:00 UTC, Lexmark will be undergoing database maintenance. During the maintenance event, all services will be intermittently unavailable for 2 hours. The disruption will affect services in both the North American (US) and European (EU) data centers. The Lexmark Cloud Services engineering team will be closely monitoring this event and will post additional notifications in case of an extended disruption.

History (Last 14 days)

Lexmark Cloud Services – Service IssueService Disruption

Incident Status

Service Disruption


Components

Data Centers, Cloud Print Management (CPM), Cloud Fleet Management (CFM), Log in & Authentication, Solutions, Analytics, Entitlements


Locations and Services

United States, Europe, Print Client Management, Job Submission, Email Submission​, Microsoft Universal Print​, Job Release, Data Collection, Printer Enrollment​, Printer Management, Email Notifications, Connectors, Portal Log in, Device Log in​, Account Management​, Translation, Redaction, OCR, Other Processing, Route Destinations, Document Submission, 1.0 Reports, 2.0 Reports, Dashboard, Data Export​, MPS Express Indirect​, Speed Kits



October 30, 2025 13:00 UTC
[Resolved] The issue impacting the Lexmark Cloud Services platform has been fully resolved. Microsoft has addressed and mitigated all related issues with Azure Services and Front Door. At this time, all services are functioning normally. We sincerely apologize for any inconvenience this disruption may have caused. Lexmark remains committed to continuously enhancing our Cloud Services platform and improving our operational processes.

October 30, 2025 00:35 UTC
[Monitoring] Lexmark is aware of ongoing problems impacting our Cloud Services platform, which stem from an issue with Microsoft’s Azure Front Door. Microsoft is actively working to resolve the situation. Lexmark will continue to closely monitor developments and share updates as new information becomes available.

October 29, 2025 21:40 UTC
[Identified] Lexmark is aware of ongoing problems impacting our Cloud Services platform, which stem from an issue with Microsoft’s Azure Front Door. Microsoft is actively working to resolve the situation, but service availability may remain limited during the recovery process. Lexmark will continue to closely monitor developments and share updates as new information becomes available.

October 29, 2025 18:13 UTC
[Identified] Microsoft’s Azure Front Door service is still encountering issues. Lexmark is actively monitoring the situation and will provide updates about our services as soon as they are restored.

October 29, 2025 17:20 UTC
[Identified] Lexmark has identified the issue causing issues with Lexmark Cloud Services platform as issue with Azure Front Door. Their investigation and remediation of the issue is ongoing.

October 29, 2025 16:17 UTC
[Identified] Our preliminary findings suggest the issue is likely linked to Azure services. We are actively monitoring the situation and will share updates as soon as they become available.

October 29, 2025 16:03 UTC
[Investigating] Lexmark is aware of a possible issue with our Lexmark Cloud Services platform and are investigating the impact, if any, to our services. Please visit – status.one.lexmark.com – for new updates and additional details as they become available.
Microsoft Azure Planned Maintenance affecting the US and EU Data Centers – No Administrative or End User Action is RequiredPlanned Maintenance

Description

Beginning at 14:00 UTC, Microsoft Azure will be undergoing database maintenance. During the maintenance event there is the possibility of brief disruptions (up to 5 minutes) to your experience with Lexmark Cloud. The disruptions may affect users in both the North American (US) and European (EU) data centers. The Lexmark Cloud Services engineering team will be closely monitoring this event and will post additional notifications in case of an extended disruption.


Components

Data Centers


Locations and Services

United States, Europe


Schedule

October 26, 2025 14:00 - October 26, 2025 15:00 UTC


October 26, 2025 15:00 UTC
[Update] The planned Microsoft Azure maintenance window has closed. All Lexmark Cloud Services are fully functional.

October 26, 2025 14:00 UTC
[Update] The planned Microsoft Azure maintenance has begun. There is the possibility of brief disruptions (up to 5 minutes) to your experience with Lexmark Cloud in both the North American (US) and European (EU) data centers.
Lexmark Cloud Services – Service IssueOperational

Incident Status

Operational


Components

Data Centers, Log in & Authentication


Locations and Services

Europe, Portal Log in, Device Log in​, Account Management​



October 22, 2025 16:40 UTC
[Resolved] The issue affecting the Lexmark Cloud Services platform has been resolved. All services are operational. The issue in the EU data center that caused intermittent log in disruptions was due to a scaling issue. The platform’s services were scaled to meet demand but were unable to scale appropriately. We apologize for any inconvenience this might have caused our customers due to an interruption in our services. Lexmark will continue to work towards the improvement of our Lexmark Cloud Services platform and our processes.

October 22, 2025 14:02 UTC
[Monitoring] The issue affecting the Lexmark Cloud Services platform has been identified and mitigated. All services are operational. Lexmark will continue to actively monitor the service.

October 22, 2025 13:48 UTC
[Identified] Lexmark continues to be aware of an issue affecting Log in & Authentication in the EU Data Center. Users will experience intermittent log in issues with the Lexmark Cloud Services platform and with badge log in at the device. We continue to work to address the issue as quickly as possible.

October 22, 2025 12:21 UTC
[Identified] Lexmark continues to be aware of an issue affecting our Lexmark Cloud Services platform. Our investigation and remediation of the issue is ongoing, and we are working to address the issue as quickly as possible.

October 22, 2025 12:14 UTC
[Investigating] Lexmark is aware of a possible issue with our Lexmark Cloud Services platform and are investigating the impact, if any, to our services. We will update you with additional details as they become available.